Resending Tickets and Confirmations

Never leave your attendees waiting or confused. Nuweb gives you the power to instantly resend confirmation emails, tickets, and receipts with just a click - ensuring every customer has the access they need, when they need it. Customise the message for each resend, choose the destination email, and even reissue tax receipts or additional information as required. Whether an email goes astray, a customer requests a resend, or you need to update details, Nuweb’s streamlined workflow keeps your communications fast, accurate, and personal.

• Instant Resending of Confirmation Emails:
  Reissue confirmation emails and tickets instantly from the Orders dashboard. Customers receive a fully detailed message - including download links for purchased tickets - right in their inbox, so no one ever misses out on event access.

• Customisable Messaging for a Personal Touch:
  Choose the destination email and personalise the message text for each resend. Adapt your communications to suit the event, the recipient, or the situation - reinforcing your brand’s commitment to outstanding customer service.

• Effortless Resending of Tax Receipts and Additional Documents:
  Need to reissue a tax receipt or supporting document? Nuweb makes it simple, helping you stay compliant and responsive without extra admin.

• Streamlined Order Management:
  Integrated directly into Nuweb, the resending functionality works for both individual and bulk actions. Revise communication details at any time to ensure every order is addressed promptly and accurately.

• User-Friendly Interface Enhances Efficiency:
  Designed for speed and simplicity, Nuweb’s resending options require minimal clicks and no steep learning curve - so you can resolve customer issues quickly and keep your event running smoothly.

• Troubleshooting Undelivered Emails:
  Stay in control with full email delivery tracking. Nuweb logs the status of every outbound email - whether it’s sent or queued and ready to go out - you can quickly identify and resolve delivery issues. If an email doesn’t arrive, simply check the status, update the recipient address if needed, and resend with confidence. This proactive approach ensures your customers never miss important information and your support team can respond swiftly to any issue.

With Nuweb, your team is always ready to keep customers in the loop and deliver a seamless experience - right up to showtime.