25. Data Capture - Internal Questions

Create and manage event codes and staff-only data capture questions.

Overview

Internal questions are data capture questions visible only to staff - they never appear to customers during checkout or on any public-facing page. They are primarily used as event codes: structured data fields attached to events for operational tracking, internal references, or staff-entered metadata.

Internal questions are managed separately from standard data capture questions through their own interface at Data Capture > Event codes.

Internal questions require the Event codes feature to be enabled for your company.

How Internal Questions Differ

Aspect	Standard Questions	Internal Questions
Visible to customers	Yes - shown during checkout and on forms	No - admin only
Managed from	Data capture questions library	Event codes tab
Can be assigned to	Events, items, tickets, registration, forms	Events, EPOS shops, EPOS products
Responses linked to	Customer and order	Source entity only (no user association)
Multiple responses	One per customer per field (marketing questions create a new record each time)	One per source entity, updated in place

Creating an Internal Question

Navigate to Data Capture > Event codes
Click Create
Complete the form:

Question - The label staff will see when entering data
Question type - The same types available for standard questions (text, selection, date, etc.)
Applies to - The assignment type that controls where the question appears

If the question type supports options, add the available choices
Click Save

When an internal question is created, it is automatically assigned to the selected entity type across all relevant entities.

Assignment Types

Internal questions can be assigned to three entity types:

Assignment	Description
Event	The question appears on events. This is the most common use case - event codes, internal reference numbers, or operational metadata attached to each event.
EPOS Shop	The question appears on EPOS shop configurations. Only available when the EPOS feature is enabled.
EPOS Product	The question appears on individual EPOS product items. Only available when the EPOS feature is enabled.

Entering Responses

Internal question responses are entered directly on the entity they are assigned to. For event-assigned questions, staff view and complete responses from the event's management area.

Each internal question stores a single response per entity. When a value is updated, it replaces the previous answer rather than creating a new record - there is no response history for internal questions.

Because internal questions are not linked to a specific user, they represent data about the entity itself (such as an event's internal tracking code) rather than information collected from a customer.

Managing Internal Questions

The Event codes page lists all internal questions for your company. From here you can:

Create new internal questions
Edit existing questions (text, type, options)
Delete questions (soft-deleted, preserving historical responses)
Restore previously deleted questions using the Show deleted toggle

Overview of the data capture system

Create and configure data capture questions