Send emails to attendees in bulk from the event dashboard, or resend individual emails from order pages.

Overview

Beyond the emails the platform sends automatically, admin users can manually send or resend emails in two ways: bulk email tools on the event dashboard for reaching groups of attendees, and resend actions on individual order pages for one-off resends.

Emailing Attendees in Bulk

The bulk email tool lets you send emails to attendees of an event, filtered by scope and email type. It is available from three places on the event dashboard, each pre-selecting a different scope:

Entry point	Default scope
Email attendees button on the event dashboard header	Entire event
Email attendees action on a sale item's capacity bar	That sale item
Email attendees action on a timeslot's capacity bar	That timeslot

Choosing the Email Scope

If the entry point offers more than one possible scope, you are first asked to choose which audience to target:

Scope	Reaches
Event	All attendees of this event
Schedule	All attendees across every event in this schedule
Timeslot	All attendees of this specific timeslot
Sale item	All attendees who purchased this specific sale item
Price band	All attendees who purchased items within this specific price band

After selecting a scope, the platform loads the recipient counts for each email type so you can see exactly how many emails will be sent.

Choosing the Email Type

The compose form presents the available email types as toggles. Select one or more:

Order Confirmation Emails

Resends the order confirmation email. Choose whether to send to:

Purchasers - the person who placed the order
Attendees - each individual attendee (useful when items have been transferred to other people)

Item Transfer Emails

Resends the "claim your items" email to transfer recipients who have pending transfers.

Invoice Reminders

Resends tax receipt or invoice emails. Choose the audience:

Paid - customers who have fully paid
Unpaid - customers with outstanding invoices
All - both paid and unpaid

Invoice reminders are not available if Disable tax receipt emails is enabled in company settings.

Payment Reminder Emails

Resends payment-related emails. Choose the type:

Payment link reminders - resends payment links to customers with outstanding payments
Deposit received notifications - resends deposit confirmation emails

Composing the Email

After selecting email types, you can optionally customise the email content:

Field	Description
Subject	Override the default subject line for this send
Title	A heading displayed in the email body
Body	Additional content added to the email, edited with a rich text editor
Use blank email template	When enabled, removes the default system content (order details, ticket information) and sends only your custom title and body. The Title field becomes required when this is enabled

The Send button shows the total number of emails that will be sent based on your selections (e.g. "Send 142 email(s)").

How Bulk Sends Are Processed

Bulk emails are added to a queue and processed in the background. After submitting, you see a confirmation: "E-mails have been added to the queue and will be processed shortly."

Emails are processed in batches of 100. For large audiences, all batches are queued together and processed sequentially. If an individual email fails to send, it does not prevent the remaining emails from being delivered.

Allow up to 30 minutes for large bulk sends to complete. You can check the progress and delivery status of individual emails in Email Logs.

Resending Emails from an Order

Individual emails can be resent from the order detail page. This is useful when a customer did not receive their email or when you need to send an updated confirmation after making changes.

Resending a Confirmation Email

Open the order in the admin
Click the envelope icon or the Resend confirmation email quick action
In the modal, review or adjust:

Email To - pre-filled with the customer's email address, can be changed
Email Language - the language the email will be sent in
Text - optional additional text to include in the email (rich text editor)

Click Send

The email is sent immediately to the transactional queue and typically arrives within seconds. Order confirmation emails can also be resent via the Send Order Confirmation Email API endpoint.

Resending Other Email Types

For orders in specific states, the platform automatically resolves which email to resend based on the order's current status:

Order status	Email sent
Awaiting payment link	Payment link email
Awaiting on-site payment	On-site payment instruction email
Awaiting invoice payment	Invoice email
Partially paid (deposit)	Deposit received email

This means clicking Resend on a reservation awaiting payment sends the payment link email rather than a standard confirmation.

Resending Tax Receipts

If the order has a tax receipt, a Resend tax receipt action is available alongside the confirmation resend. This sends the tax receipt email to the customer's email address.

Sending to a Customer from an Order

Admin users can also use the Send a notification to the customer action to compose a custom email to the purchaser directly from the order page.

Resending Emails from a Reservation

Reservations have similar resend capabilities. From the reservation detail page, you can resend the reservation confirmation email using the email log panel actions.

Season Ticket Limitations

When using the bulk email tools, attendees who purchased items through season tickets that were bought outside of the selected event may not be included in the email scope. A warning is displayed when this applies: "This feature does not currently support communication with attendees who purchased season tickets outside of this event."

Email Types - Reference of every email type
Email Settings - Configure which emails are sent
Customising Emails - Change email content
Email Logs - Track delivery status

30. Notifications - Sending Emails