15. Basket Codes - External Vouchers

Apply third-party voucher discounts during box office checkout using external voucher codes.

External vouchers let box office staff apply discounts from third-party voucher schemes during checkout. When a customer presents a physical or digital voucher from an external provider, the operator enters the voucher code and discount value into the system, and the platform applies it to the order.

Unlike regular discount codes, external vouchers:

• Are only available in box office mode - customers cannot apply them through the self-service shop

• Are created dynamically when first used - staff enter the voucher details, and the system creates or retrieves the matching record

• Are limited to one use per order

• Replace any previously applied discount code on the order

1. In the box office checkout, click Add external voucher code

2. Enter the External voucher code - the code printed on or associated with the third-party voucher

3. Optionally select a Category from the dropdown if voucher categories have been configured

4. Choose the discount type by clicking the toggle:

• Currency symbol for a fixed amount discount

• % for a percentage discount

1. Enter the discount amount

2. Click the submit button to apply

The discount is distributed proportionately across all items in the basket.

Applying an external voucher removes any discount codes already applied to the order - including other external vouchers and regular discount codes. The new voucher discount replaces them entirely.

To remove an applied external voucher, re-open the external voucher input and submit with an amount of zero. This clears the discount from the order, allowing a different discount to be applied.

External vouchers support two discount types:

The operator selects the type each time they apply a voucher, matching the terms of the third-party voucher being redeemed.

Categories let you organise external vouchers by their source scheme for tracking and reporting purposes. When categories are configured, a dropdown appears in the external voucher input allowing the operator to tag each voucher with its scheme.

Categories help you:

• Track redemption volumes per third-party voucher programme

• Report on the total discount value given through each scheme

• Compare the impact of different voucher partnerships

Categories are optional. If no categories have been configured, the category dropdown does not appear and vouchers are created without a category.

External voucher records are listed in the admin under External voucher codes. This page shows all voucher codes that have been created through box office usage.

Each entry displays:

• The voucher code

• Discount type (fixed or percentage)

• Discount amount

• Category (if assigned)

• Usage count

You can filter the list to show or hide deleted vouchers.

External voucher records are stored internally as a type of discount code. The same state controls apply - vouchers that have been used in orders can be disabled but not fully deleted, preserving the order history.

Two dedicated reports provide insight into external voucher usage:

Use the category report to evaluate the overall impact of each third-party voucher programme, and the code-level report to track individual voucher redemptions.

Box office staff must have the Box office: Can apply external vouchers permission to use external vouchers. This is a separate permission from:

• Applying regular discount codes (available to all box office users with discount access)

• Applying custom discounts (requires the Box office: Can apply custom discounts permission)

• Discount Codes

• Box Office Introduction