Transfers, Refunds & Cancellations

Nuweb gives you the tools and flexibility to handle every change, refund, and transfer with speed and confidence - delivering a customer service experience that builds trust and keeps your operations running smoothly. Whether you’re processing a last-minute ticket transfer, managing a partial refund, or handling a cancellation, every action is transparent, auditable, and designed to make life easier for both your team and your attendees.

• Refunding an Order:
  Process refunds with pinpoint accuracy - down to individual items, processing fees, or reseller commissions. Choose between automated online refunds or manual offline refunds to meet any scenario, and keep your customers informed with automated notifications at every step.

• Exchanging Tickets for a New Event:
  Seamlessly swap tickets from one event to another, ensuring your customers never miss out if plans change. All exchanges are tracked, and inventory is updated in real time.

• Cancelling a Customer Booking:
  Cancel bookings in just a few clicks. Nuweb automatically updates order status, frees up reserved spots, and triggers instant customer notifications - ensuring a transparent, reassuring experience for everyone.

• Refund-to-Balance Process:
  Offer flexibility by refunding customers their account balance, encouraging future bookings and keeping value within your ecosystem.

• Streamlined Back-Office Management:
  Every action - refund, exchange, or cancellation - is logged and updated across your system. Bulk actions and detailed reporting make it easy to manage high volumes without missing a detail.

• Self-Service Refunds & Exchanges:
  Empower your customers to manage their own changes - no support ticket required. With Nuweb’s self-service tools, attendees can request refunds or exchange their tickets for another date or event directly from their order confirmation or account area. Set your own rules and eligibility criteria, automate approvals, and reduce admin - while delivering a modern, customer-first experience that builds trust and loyalty.

  If a customer's plans change at the last minute, instead of waiting for support, they log in, request a refund or exchange, and the system handles eligibility and approval automatically - keeping your team focused on growth and your customers in control.
  

With Nuweb, you can adapt to any situation, resolve issues quickly, and keep your customers happy - while maintaining full visibility and control over every transaction.