20. Payments - Introduction
How payments work across your ticket shop and box office, from gateway setup to checkout completion.
Overview
Payments control how customers pay for orders placed through your ticket shop or box office. The platform supports a range of payment methods - from online card payments through a gateway, to offline methods like cash and bank transfer, to deferred flows where payment is collected after the order is placed.
Payment behaviour is shaped by three things:
What the customer owes - whether they're paying the full amount, a deposit, or a remaining balance
Which payment methods are available - determined by your gateway configuration and channel settings
How the payment is processed - through an online gateway, recorded offline, or deferred for later collection
Channels
Payments can work differently depending on where the sale happens:
The customer-facing online checkout. Payment methods here are typically gateway-based (card payments, local payment methods). Invoice payments and account balance spending can also be enabled for the shop.
The checkout flow adapts dynamically based on basket content - additional steps may appear for data capture, VAT details, gift aid, or charity donations depending on configuration.
The staff-facing sales interface. Box office supports all online methods plus in-person methods like cash, cheque, bank transfer, and external card terminals. Staff can also generate payment links, create invoice reservations, and reserve orders for on-site payment.
Box office includes additional controls for customer assignment, confirmation emails, and payment method metadata (e.g. cheque numbers, card network details).
Payment Methods
The platform supports a wide range of payment methods, broadly grouped by how they're processed:
Category | Methods |
|---|---|
Online gateway | Card payments, MOTO transactions, local payment methods (e.g. OXXO) |
Offline | Cash, bank transfer, cheque, money order, external card terminal |
Account balance | Customer account balance (e-wallet), balance carried forward from a previous order |
Deferred | Payment link, invoice, reserve to pay on-site, pending approval |
Other | Complimentary, gift card, split payment (multiple methods on one order) |
Not all methods are available in every context. Gateway-based methods require a configured payment processor, some methods are box office only, and certain methods (like invoice or account balance) require specific settings or feature access to be enabled.
Payment Company
Every order is processed through a payment company - the company whose payment configuration and gateway credentials are used for the transaction.
In most setups, this is simply the company running the event. In parent/child company structures where global transaction settings are enabled, the parent company may handle payment processing on behalf of child companies.
Where to Configure Payments
Payment configuration is managed from Settings > Payment in the admin panel. This page is organised into sections:
Section | What it controls |
|---|---|
Payment gateways | Connect and configure payment processors, set primary gateways per channel, toggle live/test mode |
Manual payments | Enable invoice payments, set minimum order values, configure payment instructions |
Deposit payments | Set deposit percentages, minimum order values, and payment deadlines |
Checkout settings | Payment link expiry, confirmation email toggles, box office payment metadata requirements |
Balance settings | Account balance spending, top-ups, cashouts, and balance refund controls |
Some settings sections are only visible when the relevant feature is enabled for your company.
Related
Payment Lifecycle
Payment Processors
Split Payments
Deposit Payments
Invoice Payments