Payments & Finance

How payments work across your ticket shop and box office, from gateway setup to checkout completion. Payments control how customers pay for orders pla...

How orders move through statuses from checkout to completion, including immediate, deferred, and deposit payment flows. An order passes through multip...

Connect and configure payment gateways to process card payments and other online payment methods across your ticket shop and box office. A payment pro...

Process a single order using multiple payment methods, splitting the total across different payment types. Split payments allow a single order to be p...

Allow customers to pay a percentage of their order up front and settle the remaining balance before a deadline. Deposit payments let customers confirm...

Allow orders to be confirmed without immediate payment by providing customers with payment instructions to settle later. Invoice payments (also called...

Let customers who pay by invoice access their tickets and downloadable items immediately, before the invoice is paid. Instant access orders allow cust...

Let customers add funds to their account balance by purchasing top-up items through the shop or box office. Top ups allow customers to load funds onto...

Withdraw funds from a customer's account balance back to the original payment method used to purchase top ups. Cash outs allow customers (or staff on ...

Allow customers to refund eligible orders directly to their account balance from the ticket shop, without needing to contact staff. Self service refun...

Offer customers refund protection at checkout through the Protect Group integration, an external insurance provider that handles claims and payouts au...

Configure manual refund protection fees that give you full control over pricing and terms - either as a self-managed protection service or as a way to...