25. Payments - Invoice Payments

Allow orders to be confirmed without immediate payment by providing customers with payment instructions to settle later.

Invoice payments (also called manual payments) allow orders to be confirmed without collecting payment at checkout. Instead, the customer receives payment instructions and settles the order outside the platform - for example, by bank transfer. Once payment is received, an admin manually marks the order as complete.

This is useful for:

• Organisations that accept payment by bank transfer, purchase order, or other non-card methods

• Large orders where the buyer needs to arrange payment through their finance department

• Box office sales where payment will be collected later

Invoice payment settings are managed from Settings > Payment in the Manual payments section.

Enable invoice payments separately for each channel:

Invoice payments in the shop require a separate feature to be enabled for your company. If you do not see the shop toggle, contact your reseller to enable this capability.

Once enabled, configure the following settings:

The Default payment period help text changes depending on which channels are enabled. If both shop and box office are enabled: "This can be changed during box office sales, however is unchangeable for the shop checkout." If only box office is enabled: "This can be changed during box office sales."

For single-event orders, invoice payment settings can be overridden at the event level. This allows different events to have their own invoice configuration - for example, a different minimum order value or different payment instructions.

Event-level settings are configured from the event's settings page. When an event-level setting is configured, it takes priority over the company-level setting for orders containing items from that event.

Manual payments must be enabled at the company level before they can be enabled for an individual event. If manual payments are disabled at the company level, the event-level toggle will show a message: "Manual payments must be enabled at the company level before enabling for an event."

An order is eligible for invoice payment only when all of the following conditions are met:

If any condition is not met, the invoice payment method does not appear as an option at checkout.

If you have multi-event ordering enabled (global basket), a warning in the manual payment settings reminds you that invoice payments will only be available for orders containing a single event.

When a customer selects invoice as their payment method in the shop:

1. The checkout displays: "This reservation will require you to make payment via other means. You will be provided with payment details after completing your reservation."

2. If a billing address is required (based on settings), billing address fields appear

3. The customer confirms their order

4. The order is created with status Awaiting invoice

5. The customer receives the payment instructions via email

The customer does not need to enter card details - the order is confirmed immediately with payment to follow.

After an invoice order is created:

1. Order confirmed with invoice payment method
   └── Status: Awaiting invoice
   └── Payment instructions sent to customer
   └── Payment period starts (if configured)

2. Customer pays outside the platform
   └── (Bank transfer, purchase order, etc.)

3. Admin confirms payment received
   └── Status: Complete
   └── Invoice title changes from unpaid title to paid title

The admin panel displays a status explanation for invoice orders: "The customer has been provided with payment instructions. Once payment has been received, you will need to manually complete this reservation."

If a default payment period is set, the order has an expiry date. If the customer does not pay within the payment period, the order may expire and reserved items will be released. For orders created through the box office, the payment period can be adjusted at the time of sale.

When instant access is enabled, customers receive access to their tickets and other downloadable items immediately after placing their invoice order - without waiting for payment to be confirmed.

This is useful when:

• The event is happening soon and the customer needs their tickets before the payment can be processed

• You trust the customer to pay and want to provide a seamless experience

Instant access requires:

1. The instant access feature must be enabled for your company

2. The Enable instant access toggle must be on in manual payment settings

3. Manual payments must be enabled

When instant access is active:

• The order is created without an expiry date (it never expires automatically)

• The customer can immediately access and download their tickets

• The order remains in Awaiting invoice status until payment is confirmed

In the box office, when instant access is eligible, a message confirms: "This order is eligible for instant access. The customer will have access to tickets & other downloadable items the moment this reservation is complete, before the invoice is paid."

• Invoice payments are only available for single-event orders - multi-event baskets cannot use this method

• Invoice payments cannot be combined with deposit payments - if a customer has an outstanding deposit balance, invoice is not available

• Invoice payments cannot be used for split payments - the full order must be paid by invoice

• The minimum order value is a flat rate across all currencies with no conversion applied

• Introduction

• Payment Lifecycle

• Deposit Payments

• Split Payments