10. Sale Item Groups

Organise tickets into collapsible groups on the event page with independent stock limits, sale periods, and display controls.

• Sale item groups allow you to organise tickets into named, collapsible sections on the event page with shared stock pools.

• Only ticket-type sale items can be placed in a group. Products, guest lists, donations, and other item types are not supported.

• Tickets that belong to a timeslot cannot be placed in a group.

• Each group can have its own stock limit and sale period, independent of the individual tickets within it.

• Groups are managed from the event dashboard and appear as collapsible sections on the customer-facing event page.

• Group names and descriptions are translatable.

Sale item groups require the sale item groups feature to be enabled for your

company.

Create separate groups for each release phase - for example, "Early Bird",

"General Release", and "Last Chance". Give each group its own sale period and

enable hide when off sale so only the active phase is visible to customers

at any given time.

A VIP area has a fixed capacity of 200, but you offer VIP Adult, VIP Child,

and VIP Concession tickets. Place all three in a group with a stock limit of

200\. Customers can purchase any combination, but total sales across the group

cannot exceed the shared limit.

A kayaking experience offers Adult and Child tickets, but the real constraint

is the 30 kayaks available - not the number of people. Place both ticket types

in a group with a stock limit of 30. Each purchase deducts from the shared

pool regardless of ticket type, ensuring you never oversell beyond the

available equipment.

A sponsor is allocated 50 tickets to distribute. Create a group with a stock

limit of 50 containing the relevant tickets. Once the allocation is used, the

group sells out independently of the event's overall capacity. Enable **hide

when out of stock** to remove it from the event page automatically.

An event with many ticket types can become overwhelming. Group related tickets

into labelled sections - for example, "Standing", "Balcony", and "Accessible

Seating" - and set less popular sections to collapsed by default to keep

the page focused.

Groups are created from the event dashboard by clicking Add sale item group.

When creating a group, you can optionally select existing tickets to place into it. Tickets can also be moved into or out of groups after creation using drag-and-drop on the event dashboard.

If the event belongs to a schedule, you can apply the new group to other events in the same schedule during creation.

Groups can optionally enforce their own stock limit, separate from individual ticket stock.

Group stock is tracked independently. When a ticket in the group is purchased,

group stock is deducted. If the group runs out of stock, no further tickets in

the group can be sold - even if individual tickets still have

availability.

Groups support their own sale window, controlling when the tickets within them are available for purchase.

A group can also be manually toggled on or off sale from the event dashboard without changing its sale period dates.

Tickets and groups can be reordered on the event dashboard using drag-and-drop. You can:

• Reorder tickets within a group.

• Move tickets between groups.

• Move tickets out of a group into the ungrouped section.

• Reorder groups relative to each other.

• A group cannot be deleted if it still contains tickets. Move or remove all tickets from the group first.

• A group that has sales cannot be deleted. It is taken off sale instead.

On the event page, groups appear as collapsible sections containing their tickets. Groups set to collapsed by default are initially collapsed - customers click to expand them.

Groups that are off sale or out of stock can be automatically hidden from the event page based on the group's display settings.

When an event belongs to a schedule, groups can be synchronised across events in that schedule:

• Creating a group - optionally apply it to other events in the schedule.

• Updating a group - optionally apply changes to related groups across the schedule. Updates are processed in the background.

• Assigning an existing group - copy a group from one event to other events in the schedule.

Groups created or assigned across a schedule are automatically linked, so future bulk updates can target all related groups at once.

Sale item groups can be bulk-imported via CSV from Admin > Data Imports. The import can optionally associate existing tickets with their respective groups.

An automatically associate similar groups option attempts to link groups with the same name across events in the same schedule, enabling bulk updates. Alternatively, you can manually set parent relationships using parentid or externalparent_id values in the import file.

See data imports for details.