Event Set Up

Overview of events, the central entity in the platform for managing ticket sales, access control, and attendee experiences. Events can either be stand...

Split events into specific admission windows with independent stock, on-sale rules, and visibility controls. Timeslots divide an event into distinct a...

Manage physical locations for events, including address details, maps, seating plan associations, and event media defaults. A venue represents a physi...

Introduction to event schedules and how they work. A schedule is a group of related events. Schedules enable: Grouping events for display on a dedicat...

Attach a seating plan to an event, sync event-level data, and configure seat selection, best available seats, and space management. Attaching a seatin...

How to create and manage online (virtual) and hybrid events with live streaming support. Online events are virtual events with no physical location. C...

How to enable team or group entries for events, allowing customers to create, join, and manage teams during checkout. Team events allow customers to p...

Central reference for how capacity and availability are controlled across events, timeslots, sale items, seating plans, and inventory. Capacity in the...

Define presale and general sale windows for events, controlling when tickets become available and dynamically updating event page content. Sales perio...

Organise tickets into collapsible groups on the event page with independent stock limits, sale periods, and display controls. Sale item groups allow y...

Customise how your event pages appear to customers, including images, content blocks, and display settings. Event page customisations control how indi...

Organise and filter events using tags and tag categories. Tags are labels that can be attached to events to categorise and organise them. They are sha...

Manage event entry by scanning attendees into configurable zones using the mobile app or admin panel. Access control handles how attendees are admitte...

How customers and admins can transfer purchased items between users, including sharing during checkout, post-purchase transfers, and compulsory sharin...

Replace static QR codes with dynamic barcodes that rotate over time, preventing ticket fraud from screenshots and barcode sharing. Static QR codes can...

Link physical NFC wristbands or tags to tickets so attendees can tap for entry instead of scanning a QR code. NFC pairing links a physical NFC wristba...

Let exhibitors collect attendee details at your event by scanning tickets with the access control app. Lead capture gives exhibitors at your events a ...

Create new events by copying existing ones, with control over what gets duplicated. Copying an event creates one or more new events based on an existi...

Control which events can be published by requiring approval from designated users before events go live. Event approvals add a review step to the even...

How to cancel events and manage the impact on orders, refunds, and event visibility. Cancelling an event is an irreversible action that permanently ...

Control when customers can download their tickets by withholding downloads until a set time before the event starts. Deferred ticket downloads let you...

Attach attendee names to tickets without transferring ownership, for identity verification and access control. Named ticket holders let event organise...

Customise how tickets, products, and vouchers appear when customers download PDFs or add passes to their Apple Wallet. Event media controls the visual...

Design branded PDF tickets, products, and vouchers using the template designer with dynamic fields, custom layouts, and flexible paper sizes. Custom P...

Add cover pages with recipient addresses and event details to PDF downloads - designed for postal ticket delivery from the box office. Cover sheets ar...

Mobile wallet designs let you create branded digital passes for your customers’ tickets. Customers can save their tickets directly to Apple Wallet o...

Create, manage, and maintain reusable seating plans for your venues. Seating plans define your reusable venue layout: seats, rows, tables, general adm...

Deep reference for all seating plan editor tooling, including drawing, labels, scoring, and object configuration. The seating plan editor is the autho...

Understand how seating plan revisions are created and how they are applied to events. Revisions track structural changes made to seating plans after t...

Create and manage seating plan holds to control who can sell restricted spaces. Holds are reusable access groups for seating restrictions. You can app...