30. Seating Plans - Holds
Create and manage seating plan holds to control who can sell restricted spaces.
Overview
Holds are reusable access groups for seating restrictions.
You can apply holds to seats (and optionally general admission spaces, depending on feature context) so only permitted users can sell those spaces in operational tools such as box office flows.
Access And Feature Requirements
Requirement | Details |
|---|---|
Seating plan holds feature | Holds management is available only when this feature is enabled for the company. |
Permissions | You need hold permissions to view/create/edit holds. |
Seating plans prerequisite | Holds are an extension of seating plans and depend on seating-plan availability. |
An additional permission, Sell from any seating plan hold, controls broader hold-based selling access.
Creating A Hold
From Seating plans → Holds:
Click Add new hold.
Enter a Name.
Set a Colour.
Assign Hold users (admin users for the current company).
Submit.
Validation includes unique hold naming and user validity checks.
Hold Contexts
Holds support two feature contexts:
Context | Behaviour |
|---|---|
Seats only | Holds can restrict seat-based spaces. |
Seats + general admissions | Holds can also be applied to general admission spaces (with hold-level stock controls at event level). |
Managing Existing Holds
The holds index shows operational metadata for each hold:
Number of associated users
Number of events using the hold
Number of seating plans where the hold is applied
You can:
Edit hold details
Soft delete and restore holds
Filter seating plans by hold usage from the seating plans list
Holds on the Event Dashboard
New in Release 45
When an event uses a seating plan with holds applied, hold data is displayed directly on the event dashboard. Each hold shows its name, ID, and capacity information - making it easy to check hold usage at a glance without navigating to the seating plan.
Relationship To Event Operations
This page covers hold setup and administration.
Applying holds to event spaces (status changes, GA hold stock, and event-level restrictions) is covered in Seated Events.
Related
Introduction
Seated Events