Customers & Orders

Understand order lifecycle, statuses, and how to find and manage orders across admin and customer accounts. An order is a record of a completed (or in...

How to refund or cancel order items through admin, customer self-service, or bulk operations. After an order is completed, you may need to return mone...

How to edit paid orders after checkout in Shop and Box Office. Order modification lets customers and staff edit already-paid orders without cancelling...

How to transfer individual items to other people, or distribute items in bulk using shareable codes. After an order is completed, items can be shared ...

How to move orders to a different date within the same schedule, for both staff and customers. Rebooking (also referred to as Move dates ) allows com...

Find, view, and edit customer profiles from the admin area - including personal details, order history, account balances, and data capture responses. ...

Consolidate duplicate customer records into a single profile, preserving all orders, tickets, account balances, and linked activity. When the same per...

Segment customers into manual or automatic groups to control access to sale items and discount codes, with time-limited membership and welcome emails....